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Refund and Returns Policy

Refund and Returns Policy for Faggalh

Last Updated: [Insert Date, e.g., August 1, 2023]

At Faggalh, we strive to ensure your complete satisfaction with every purchase. If you’re not satisfied with your order, we’re here to help. Please review our policy below for details on returns, refunds, and exchanges.

1. Eligibility for Returns and Refunds:

  • You may request a return or refund within 14 days of receiving your order.

  • The product must be unused, in its original packaging, and in the same condition as when you received it.

  • Personal items and consumable office supplies are non-returnable unless defective or damaged.

  • Proof of purchase (e.g., order number) is required for all returns and refunds.

2. Non-Returnable Items:

The following items cannot be returned or refunded unless defective or damaged:

  • Personal items (e.g., personal office tools).

  • Consumable office supplies (e.g., paper, used pens).

  • Items damaged due to misuse or mishandling by the customer.

  • Items not in their original condition (e.g., opened packaging, used, or altered).

3. How to Initiate a Return:

  1. Contact us within 14 days of receiving your order via:

  2. Provide your order number and reason for the return.

  3. Our team will guide you through the return process, including the return address and any additional instructions.

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

  • We recommend using a trackable shipping method to ensure your return is received.

5. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5-7 business days using the original payment method.

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or another agreed-upon method.

6. Exchanges:

  • We only replace items if they are defective or damaged upon delivery.

  • If you need to exchange an item, contact us at [example@faggalh-store.com] or [01094434904] to arrange the exchange.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, contact us immediately.

  • Provide photos of the damaged item and its packaging.

  • We will either replace the item or issue a full refund, including return shipping costs.

8. Cancellations:

  • If you wish to cancel your order, contact us as soon as possible.

  • Orders that have already been shipped cannot be canceled but may be returned upon delivery.

9. Contact Us:

For any questions about returns, refunds, or exchanges, reach out to us at: